Refund Policy

1. Why most sales are final

MUSA is digital content delivered the moment your payment clears. At checkout you ask for delivery to start straight away and confirm that you lose your 14 day right of withdrawal once your access is delivered. That is allowed under EU consumer law and explained in section 5 of our Terms of Service. So after delivery, we do not refund purchases because you changed your mind or no longer want to use the bot.

2. When you do get a refund

You get a full or partial refund when:

• You never got access and we cannot fix it.
• You were charged twice or charged the wrong amount. We refund the extra charge.
• MUSA does not work as described on a PC that meets the listed requirements, and we cannot fix it within a reasonable time. You get a price reduction or a refund for the affected period, as EU law provides.
• We did not collect your consent to immediate delivery at checkout. You then keep your full 14 day right of withdrawal.

3. When you do not

• You changed your mind after your access was delivered.
• A game studio warned, suspended or banned your game account. See section 8 of the Terms.
• A game update broke the bot for a while and we released a fix within a reasonable time.
• Your PC or setup does not meet the requirements listed on the product page.
• The unused days of a monthly plan after you cancel. You keep access until the paid period ends instead.
• Your license was ended because you broke the Terms, for example by sharing your login.

4. How to ask for a refund

Email [email protected] or message us on Discord with:

• the email you used to buy;
• the date of the purchase and what you bought;
• what went wrong, and your log file (from %LOCALAPPDATA%\HeroSiegeBot\logs) if the bot is not working.

Usually we will try to fix the problem first. If a refund is due, we send it to your original payment method within 14 days of agreeing it. Your bank may take a few more days to show it.

5. Cancelling a monthly plan

You can cancel any time on Discord or by email. Cancelling stops the next payment and you keep access until the end of the month you already paid for. A Season Pass does not renew, so there is nothing to cancel.

6. Chargebacks

If you open a chargeback or payment dispute, your license is paused while the bank reviews it. If the dispute is found in your favor, the license stays ended and you keep the refund. If it is closed in our favor, your access comes back. Please contact us first. We answer faster than a bank, and a dispute costs us a fee even when it is resolved.

7. Your legal rights

This policy adds to your rights as a consumer and never replaces them. If the law gives you a better right than this page does, the law wins.

8. Contact

Email [email protected] or message us on Discord.